As an operations project manager, I transformed my client's marketing and creative agency projects and workflow with a custom Trello board. This system has boosted efficiency by 89%, ensuring the timely delivery of high-quality content for our clients.
I streamlined workflows and managed tasks using project management tools like Trello and ClickUp to keep projects on track. I coordinated with creative teams, including video editors, graphic designers, copywriters, and developers, to ensure deliverables met client expectations. Additionally, I managed feedback and communication between the team and the client, ensuring overall satisfaction.
Feedback Management: Managing detailed client feedback without derailing schedules.
Resource Allocation: Balancing tasks across the creative team to prevent bottlenecks.
Tool Transitions: Moving operations to Trello while training the team and staying productive.
Client Communication: Keeping clients updated and ensuring their vision is reflected in all creative deliverables.
We've improved efficiency, reduced revision loops by over 40%, and delivered top-notch campaigns on time. Onboarding is smoother, and transitioning from Excel to Trello has enhanced project tracking, task ownership, and overall management. These changes have increased agency revenue, reduced operational costs, and strengthened our reputation and client trust.
