Operations/Project Management

• Process Optimization: Analyze, improve, and automate business processes and workflows for enhanced efficiency and accuracy.

• Project Management: Lead projects from initiation to completion, ensuring meticulous documentation and successful delivery.

• Standardized Procedures: Develop clear and concise SOPs and project documents for consistent operational execution.

• CRM Implementation & Management: Configure, customize, and manage client accounts within your chosen CRM platform.

• Team Collaboration & Performance: Oversee team tasks, monitor KPIs, generate insightful reports, and conduct CRM training sessions.

• Project Implementation: KPI creation, Budgeting, Implementation, Monitoring, Evaluation, Analysis, OKRs & Metrics tracking.

• Process Management: Project plan, team management, Project schedule, change management, risk management, stakeholder management, project lifecycle, workflow planning.

• Project Support: Project Planning & Scheduling, Communication Management, Project Documentation, Issue Tracking & Escalation, 

• Data Management: Data Gathering & Elicitation, Reporting

• Collaboration: Stakeholder Management, Team Collaboration

• Organization: Time Management, Prioritization, Team Management, Coordinate and Facilitate Meetings

Tools

• Project Management Tools: MS Project, ClickUp, Monday.com, Jira, Confluence, Trello, Asana, Basecamp, MS Project, Visio,  Wrike, Freedcamp, and others

• Communication Tools: MS Teams, Slack, Email, Discord

• Documentation Tools: MS Office Suite (Word, Excel, PowerPoint)

• Admin Tools: Canva, Google Suite, Canva, Hubsport, Calendly, Zoom, Notion, and others

Methodologies

• Project Management Methodologies: Waterfall, Agile (Scrum & Kanban)